Legal
Refund Policy
Last updated: September 27, 2026
We want you to be confident in your Nexus AI plan. This policy explains how refunds work.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed through our secure payment provider, Stripe. To request a refund, contact our support team at support@nexusaionline.com or 800-906-5942 and we'll take care of it for you.
After a refund
Once a refund is processed, your subscription is cancelled and access to the service ends at that point. Any projects in progress will be paused, and you may request an export of your data before it is removed.
Questions? Email support@nexusaionline.com or call 800-906-5942.